Germania Airlines

Germania Airlines

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Help & contacts

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Help & contacts

Service requests

The most important forms at a glance

Service inquiries can be submitted no later than 48 hours prior to departure using the form. Please send the completed form to the address specified below.

Germania Fluggesellschaft mbH

Flights with ST flight numbers

Email: servicecenter@
Fax: +49 (0) 30 610 818 088

Germania Flug AG

Flights from and in Switzerland with GM flight numbers

Email: specialservices@
Fax: +41 43 508 6382

Contact details for travel agencies

Please send the filled out form to our agency support. Our colleagues would be glad to help to you.

Additional services

Registration form for special baggage

Registration form for the carriage of pets

Application form for assistance


Parental authorization for child travelling alone

Parental authorization for child travelling

with a companion

Parental authorization for child travelling alone
(5 – 11 years)

Parental authorization for young passengers travelling alone

(12–17 years)



Information sheet on damaged baggage

Information concerning lost baggage

Claim form for bordshop articles

Your payment options

Our partners