Help & contacts

We're happy
to help

Service center

Do you have questions regarding your journey?

Should you have further questions about your booking or your flight, please contact our customer service centre. Our colleagues are happy to help.

Germania Fluggesellschaft mbH

Flights with ST flight numbers

Email: servicecenter@ germania.aero
Phone: +49 (0) 30 610 818 000 *
Fax: +49 (0) 30 610 818 088

Germania Flug AG

Flights from and in Switzerland with GM flight numbers

Email: specialservices@ germania.ch
Phone: +41 43 508 3489 *
Fax: +41 43 508 6382

Our opening hours

Monday to Friday: 08:30 - 7:00 pm
Saturday: 09:00 - 5:30 pm
Sunday & public holidays: 09:00 - 5:30 pm


* Standard rate from a German landline. Mobile phone prices may vary. For international calls the relevant international rate applies.
** Standard rate from a Swiss landline. Mobile phone prices may vary. For international calls the relevant international rate applies.

Contact addresses

Here you will find the most important contact data.

Lost & Found

Your suitcase did it not arrive? We will do everything in order to deliver your baggage to you as quickly as possible. contact our Lost & Found department.

Conciliation body

The Germania Fluggesellschaft mbH takes part in out-of-court dispute settlement procedures before a consumer dispute settlement body.

Your payment options

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